REFUND POLICY

Last updated: 7 July 2026

Purchases on this website

Web purchases are sold by Paddle as merchant of record. All PUMPLINE products are digital content, delivered to your account immediately after payment. By purchasing you consent to immediate delivery and acknowledge that, where EU/EEA consumer law applies, the 14-day right of withdrawal ends once delivery has begun.

That said, we want nobody to feel burned:

• If a purchase didn't unlock, unlocked the wrong thing, or you were charged more than once, you'll get a refund — contact us or Paddle and it will be sorted.
• If you bought something by genuine mistake and haven't used it (a league credit not yet consumed, a season you haven't played), ask within 14 days and we'll approve the refund.
• Used consumables (a league already created, an event pack already attached to a league) and seasons with posted ladder scores are generally not refundable.

To request a refund: reply to your Paddle receipt email, use paddle.net (Paddle's buyer support portal), or contact us with your receipt. Refunds go back to the original payment method.

Purchases in the iOS app

In-app purchases on iPhone are sold by Apple. Refunds are handled exclusively by Apple under their policy: request one at reportaproblem.apple.com. We can't issue Apple refunds ourselves.

Chargebacks

If a payment is reversed or charged back, the entitlements it paid for may be removed from the account.