CONTACT

game, account, or purchase — one address

Email

support@pumpline.app

Include your ladder display name (if you have one) so we can find your account faster. For purchase issues, attach the receipt.

Purchases and refunds

Web purchases are handled by Paddle as merchant of record — you can also reach their buyer support at paddle.net with your receipt. iOS purchases are handled by Apple at reportaproblem.apple.com. Our refund policy has the details.

Name reports

Offensive ladder names are best reported in-game: hold the row on any ladder and tap REPORT.